Providers: Managing the Waitlist
Your waitlist can be found in your Course Detail Page and will be right under the Enrollments table:
As soon as a class reaches the maximum number of students enrolled, a waitlist will turn on automatically and an email notification will be sent to you as a heads up that the class has filled. As soon as students join your waitlist, they will be added to the Waitlist table.
Within the waitlist, to the right of the parent’s email is a circle with an up arrow inside of it. Clicking on the up arrow to promote the student and send an invitation to enroll in the course. You'll also have the option of adjusting the cost of for that particular enrollment. By clicking the switch under the word "Adjust Cost" allows you to enter either a numerical or percentage discount.
Once done, click "Yes, promote" to invite the student from the waitlist to enroll for the course. The parent of that student will receive an email saying they’ve been invited off the waitlist and they have 24 hours to confirm.
From the waitlist, you can also track which families have been invited to join your class and which invitations have expired. Once the student is invited to the course, the invitation will expire in 24 hours. The student will then move to the bottom of the waitlist with and there will be an indication that it has expired. Even though the invitation has expired, it can always be re-sent to the parent.
IMPORTANT NOTES:
If your class is at capacity (e.g. 20 out of 20) you can promote someone the waitlist and also go beyond your maximum capacity without having to edit the maximum numbers of students (e.g. if the parent accepts, you’ll be at 21/20).
If your class is at capacity (e.g. 20 out of 20) and you remove and refund a person, the next person on the waitlist will not be enrolled automatically. You will have to Promote another person from the waitlist.
If you increase the max number of students, this will not automatically promote students from the waitlist. You will still need to promote and invite from the waitlist. Spots will be held for those students until the invitation expires as you continue enrollments for your course.