Organizers: Requestable Discounts/ Apply and Approve

🎟️ Requestable Discounts — FAQ for School Organizers

What are Requestable Discounts?

Requestable discounts are a new feature that allows school organizers to offer optional discounts that families can request during checkout. These discounts are not automatically applied—they require your explicit approval before any charges are finalized.

How do Requestable Discounts work?

Organizer Setup
You create and define the requestable discount in your Homeroom account > Set up > Discounts. This includes naming the discount and setting the discount amount or percentage.
Family Request at Checkout
When a family registers for an activity, they’ll see the option to request the discount before completing their payment.
Approval Process
You’ll be notified of any requests and can approve or deny them. No charges will go through until a decision is made.
Payment Finalization
Once approved, the discount is applied and the family is charged the adjusted amount. If denied, they will be prompted to pay the full price.

Why use Requestable Discounts?

✅ Provide financial flexibility to families in need
✅ Maintain visibility and control over your program’s finances
✅ Avoid back-and-forth communication or refund management
✅ Build trust with families through transparent, compassionate policies

What should I keep in mind?

Only approved discounts lead to a charge.
Unapproved requests are not billed.
Be clear in your communication or guidelines about what qualifies for a discount, if applicable.