What does Homeroom send Families?

Below is an outline of the email notifications families will receive.

Before Activity Starts

Welcome email - When families sign up for a Homeroom account. They will receive a welcome email from Homeroom.
Items left in cart - If a family has left an activity in their cart without checking out, they will receive an email notification reminding them their cart is soon to expire.
Confirmation and receipt - Families will receive an email with a copy of the receipt and a copy of the waiver (if applicable) of all purchased activities.
Activity reminder - Before the activity starts, parents will receive a reminder letting them know that classes will begin soon. It will outline the dates and times of the activity
Waitlist promotion - If a student is promoted, a family will receive email notification that they have been promoted off the waitlist. They are also told that have 24 hours to accept the invite into the activity.
Invite to activity - When a student is invited to a class from either the organizer or provider, the family will receive an email with a link that will allow them to log into Homeroom and complete checkout.
Removed from waitlist - If an organizer or provider has removed a student from the waitlist, families will receive a notification
Withdrawal confirmation - If a family withdrawals from a class (during the open enrollment period) they will receive a confirmation of their withdrawal and refund.

During Activity

No class day reminder - If there are any days listed in Homeroom as a no activity days on a season or activity, families will receive a notification before the day as a reminder.
Course cancelled - If for any reason, you need to cancel an entire activity families will receive a confirmation email of that and letting them know when they should expect to receive a refund if applicable.
Removed from course - If a student has been removed from a class, families will receive notification that the student was removed from the course.
Refund issued - If at any point an organizer or provider issues a refund of any amount, the family will receive an email confirmation of the refund being issued.
Pending usage charge reminder - On the 5th of each month families w/ pending usage charge receive an email for the previous moths attendance.
Payment failure email - If a payment has failed, the family will receive an email each time the payment has failed with a reminder to update the payment method. This will continue until the payment has been completed or voided by the organizer.
Subscription & usage payment confirmation - When a payment has been successful families will receive a copy of the receipt for any scheduled payments for an activity.
Required registration question reminder - 30 days before the start of the activity, families will get a reminder for any required registration questions and will continue daily until the questions are answered or the completion of the activity/season.

Post Activity

Request to leave review - At the completion of the activity, families will receive an email where they can rate the course our of 5 starts and leave a comment on how the course went overall.
Reminder to leave a review - If they have not completed the review, they will receive one more additional email requesting a review.