Provider FAQ: Refunding Families on Homeroom
Can I issue refunds to families on Homeroom?
Yes! As a provider, you can issue full or partial refunds to families at any time—both during and after enrollment.
How do I issue a refund?
All removals and refunds are handled in the Billing tab of the activity:
- Go to your Dashboard.
- Select the relevant Activity.
- Navigate to the Billing tab.
- Click Remove from the actions toolbar
- Choose a full or partial refund and confirm.
What’s the difference between refunds during and after enrollment?
| Timing | Refund Source | Notes |
|---|---|---|
| During Enrollment | Refunded from your pending payout | If your school allows, families may also withdraw themselves during this time. |
| After Enrollment Closes | Refunded from your connected bank account | Your/schools cancellation policy applies once enrollment is closed. |
Can families cancel or withdraw on their own?
It depends on the school’s settings:
- If enabled by the school, families can cancel their own registration during enrollment without needing approval.
- After enrollment ends, families must contact you, and you’ll need to issue the refund manually via the Billing tab.
What happens to my payout when I issue a refund?
- Before enrollment ends: Refunds come out of your pending payout—you’ll receive the adjusted amount.
- After enrollment ends: Refunds are processed through your connected bank account.
What if the family requests a refund after my class has started?
You can still issue a refund (partial or full) at your discretion. Keep in mind that your/ the school's cancellation policy will apply, and you may want to follow that when deciding how much to refund.
