Providers: Refunds

Refund

Course cancellation 

Partial refund

We are pleased to announce the refund process has been re-imagined. The location of refunds has not changed. We took your feedback seriously and have provided additional clarity and ease of process.  

Below is a screenshot to locate the refund modal - After each students name in your enrollment list, you will find these 3 dots. 

Refund Options:

- Full Refund: In full refund, during the course period, the school fee/earnings are not refunded back to the family.  

- Other amount: If you need to curate the amount given back to families, you can select 'other amount'. Below, you will find each constituent received their amount proportionately. The school fee is still nonrefundable. 

Terms and their explanations:

Provider earnings reversed: the amount of money pulled from your direct earnings without credit card fees. 

School earnings reversed: The school fee paid by parents - certain refunds do not qualify the school fee to be refunded

Other fees reversed: Credit Card fees

Family receives: The amount the family will receive back 

Special note: Alerting you the school fee will not be refunded back to the family from the total cost. 

Remove student from course (Not required): If a student will no longer attend class, this button removes the student from the course list and attendance list. Refund is not required for removal. 

Reason for refund (Required): Families receive the note on their emailed receipt. This section is required. 

Withdraw enrollment:

Among the many features within 'Options', you will also find the 'issue a bulk refund' option: